Who we are
Our website address is: https://sagewoodcollection.com.
Sagewood Collection (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, creating an account, submitting a contact form, leaving a comment, or otherwise interacting with our website.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available here:
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download images from the website and extract any location data contained within them.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are provided for your convenience so that you do not have to enter your information again when leaving another comment. These cookies may last for up to one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may also set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen-options cookies may last for one year. If you select “Remember Me,” your login may persist for up to two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Our online store may also use cookies and similar technologies to remember items in your shopping cart, maintain your shopping session, process orders, and improve the functionality and performance of the website.
Third-party services used by our website, including payment processors and embedded content providers, may also place cookies or use similar technologies in accordance with their own privacy policies.
Orders and purchases
When you place an order through our website, we collect information necessary to process and fulfill your purchase. This may include your name, billing address, shipping address, email address, telephone number, order details, products purchased, transaction information, and other information you provide during checkout.
We use this information to:
- Process and fulfill your orders.
- Process payments.
- Ship purchased products.
- Communicate with you about your order.
- Provide customer service.
- Handle returns, refunds, or exchanges.
- Maintain transaction and business records.
- Prevent fraud and unauthorized transactions.
- Comply with applicable legal and accounting requirements.
Payment processing – Square and Stripe
We use third-party payment processors, including Square and Stripe, to process payments made through our website.
When you make a purchase, payment information may be transmitted directly to the applicable payment processor. Depending on the payment method used, this information may include your name, billing address, email address, payment card information, transaction amount, order information, and other information necessary to authorize and process the transaction.
Sagewood Collection does not directly store your complete credit card or debit card number or other complete payment account credentials on our website. Payment information is transmitted securely to the applicable payment processor for payment authorization, processing, fraud prevention, security, and related purposes.
Square and Stripe may collect and process personal and transaction information independently in connection with their payment services. Their handling of your information is governed by their respective privacy policies and terms.
For additional information, please review:
- Square Privacy Notice: https://squareup.com/us/en/legal/general/privacy
- Stripe Privacy Center: https://privacy.stripe.com/
If you choose to use a payment method supported by Square or Stripe, your information may be processed by that provider in accordance with its privacy practices.
WooCommerce
Our online store is powered by WooCommerce. WooCommerce may process information necessary to provide shopping-cart, checkout, account, order-management, and other ecommerce functionality.
Information associated with orders may include customer contact information, billing and shipping details, products purchased, order amounts, payment-related information, and other information necessary to process and fulfill an order.
WooCommerce and other services supporting our website may also use cookies and similar technologies necessary for store functionality.
Embedded content from other websites
Articles on this site may include embedded content, such as videos, images, articles, social media content, or other materials.
Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. If you are logged into an account with the third-party website, your interaction with the embedded content may be associated with that account.
Who we share your data with
We may share personal information with third-party service providers when necessary to operate our website, process and fulfill orders, process payments, provide shipping services, prevent fraud, provide website functionality, communicate with customers, or comply with legal obligations.
Depending on how you interact with our website, these providers may include:
- Square, for payment processing.
- Stripe, for payment processing.
- WooCommerce and WordPress, for website and ecommerce functionality.
- Shipping and fulfillment providers, when necessary to deliver your order.
- Spam detection and security services.
- Website hosting and technology providers.
- Analytics or marketing services that may be used on our website.
These third parties may process information according to their own privacy policies and terms.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
We retain personal information for as long as reasonably necessary to provide our services, process and fulfill orders, maintain business and financial records, resolve disputes, prevent fraud, enforce our agreements, and comply with legal, tax, accounting, and regulatory requirements.
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website, we store the personal information they provide in their user profile. Users can view, edit, or delete certain personal information at any time, except for information that cannot be changed through the website, such as a username.
Website administrators may also access and edit account information as necessary to administer the website.
Transaction and order information may be retained for as long as necessary for accounting, tax, legal, fraud-prevention, warranty, customer-service, and business-record purposes.
Payment information processed by Square or Stripe may be retained by those companies according to their respective policies and legal obligations.
What rights you have over your data
If you have an account on this site, have placed an order, or have left comments, you may request an exported file of the personal data we hold about you, including information you have provided to us.
You may also request that we erase personal information we hold about you, subject to information we are required to retain for administrative, legal, accounting, tax, fraud-prevention, security, or other legitimate business purposes.
Requests concerning information held directly by Square, Stripe, or another third-party service provider may need to be made directly to that provider.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
When you place an order, certain information may be transmitted to third-party service providers necessary to process your order, including payment processors, ecommerce service providers, shipping providers, website hosting providers, security services, and other vendors that support our website.
Payment information may be transmitted directly to Square or Stripe for processing and authorization.
These third-party providers may process information in locations outside your state or country and may have their own privacy policies governing how they handle personal information.
Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, payment processors, business practices, or applicable legal requirements.
Any changes will be posted on this page, and the updated policy will include a revised effective date when appropriate.
Contact us
If you have questions about this Privacy Policy or how Sagewood Collection handles personal information, please contact us through the contact information provided on our website.
